Return Policy

Returns Policy

Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described.

Cancellations:

All sales are final. We're sorry but we don't provide refunds if you simply change your mind about a purchase. Please make sure you want your items before you purchase them. :-)

Sale items (if applicable)
Only regular priced items may be refunded/return, unfortunately Sale items cannot be refunded or exchanged in any condition. Flash Sale/Stock Clearance Sale/Sale/Discount Items are non refundable.

Returns:

It is applicable for Prepaid Orders Only. This returns policy lasts 3 days after delivery. If 3 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

The refund will be in the form of credit of your order value.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must submit a mail request of refund within 24hrs of delivery and send the package to us once we confirm the request. We will only process your request of refund after we personally examine the product here at our center and only if we find the product/package unused and its original condition. We hold the right to refuse the refund if any of the above condition is not followed .

To complete your return, we require a receipt or proof of purchase.
Please do send your purchase back to the address given below:
Jagtap Nursery's Garden Center,
Magarpatta, Pune, Maharashtra 411013

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will be given a credit of the approved amount.
FOR all customers, A credit of approved amount will be given to their mygardencenter account. They can use it for other purchases from the website.

Exchanges (if applicable)
FLASH Sale/Sale/Discount Items does not come under the exchange facility.
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@mygardencenter.in and send your item to: Jagtap Nursery's Garden Center, Magarpatta. Pune Maharashtra IN 411013.

Shipping
To return your product, you should mail your product to: Jagtap Nursery's Garden Center Behind Seasons Mall, Magarpatta, Pune Maharashtra IN 411013

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping/return shipping/COD fees will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you,may vary.

If you are shipping an item over Rs. 100, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. For that make sure you are using an authentic service.